Refund Policy

Note: Updated 12/31/21 to better clarify refund period dates.

Overview

Our primary purpose is to ensure that you receive your 1997 25th Reunion Jacket on time, whether picked up at Reunions 2022 or delivered to your preferred home address.

In the event that you change your mind about purchasing a jacket after placing an order, you may request a refund for a limited time (see “Refund Period”). For clarity, due to the nature of the customized clothing sales that we offer and long manufacturing lead times, we do not offer exchanges. We urge you to consider carefully the size of jacket that you require prior to placing an order (please refer to these instructions). After the Class places its order with the manufacturer (expected 31-Dec 31 2021), there will be no ability to adjust your order’s size. Should your plans to attend Reunions 2022 change, you are able to request for home delivery for an added cost; please contact us should this need arise.

Garment Care

We are committed to providing a high quality, durable product that will give you many years of use, provided that you care for this garment like you would any other formal attire. Examples of best practices include (but are not limited to):

  • Dry cleaning when required
  • Storage away from direct sunlight or damp conditions

We are also unable to offer any tailoring or other assistance with modifications to the jacket.

Refund Period

Given the long lead time and custom manufacture of our 25th Reunion Jackets, there is a limited period where we can offer you a refund, subject to the following deadlines:

  • Until January 9, 2022: 100% of purchase price
  • January 10 – January 30, 2022: 50% of purchase price
  • January 31 – February 10, 2022: 25% of purchase price

After February 11, 2022 we are unable to process refunds (all sales final).

Receipt of Refund

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen (14) days.

If you do not receive a refund within this time period, please re-check your bank account and/or credit card statement. It may take some time before the refunded funds post to your account.

If you’ve still not received your refund after 20 business days, please contact us.