Note: Updated 1/30/22 in preparation for the opening of our registration system in early February.
Our primary purpose is to ensure that Class of 1997 members are able to enjoy our 25th Reunion events planned for May 2022. As you might imagine, putting on an event of this size, however, is a huge logistical undertaking that requires a number of up-front costs to the Class; therefore we ask for payment before the event. We understand, however, that your plans may change and you may not be able to attend as planned. In the event that you need to make a change to your registration or your jacket order, we will use this policy to determine the amount of your initial payment that will be returned to you.
We will permit cancellation of your registration, prior to April 25, 2022, less the following credit card processing fees:
- Adult Registration: $15
- Child Registration: $5
We regret that cancellations after April 25, 2022 cannot be refunded given lead-times for our vendors.
On-Campus Beds & Rider University Beds
We will permit cancellation of on-campus beds, prior to April 25, 2022, less the following processing fees:
• Each on-campus bed: $5
Cancellations after April 25 will be considered only after the bed is repurchased by another Class member from the waiting list. Due to limited volunteer bandwidth housing refunds may not be returned to you for up to 60 days after request. The processing fee cannot be refunded in any circumstance.
Pandemic Emergency Provision
In the event that the University must cancel in-person Reunions in 2022 due to the Covid-19 Pandemic, the Class will provide all registered Class members to receive a registration refund, less the aforementioned processing fees. This policy is specific to registration and is not applicable to 25th Reunion Class Jackets (next section).
25th Reunion Class Jackets
Our policy applies whether you receive your 1997 25th Reunion Jacket on time, whether picked up at Reunions 2022 or delivered to your preferred home address.
In the event that you change your mind about purchasing a jacket after placing an order, you may request a refund for a limited time (see “Refund Period”). For clarity, due to the nature of the customized clothing sales that we offer and long manufacturing lead times, we do not offer exchanges. We urge you to consider carefully the size of jacket that you require prior to placing an order (please refer to these instructions). After the Class places its order with the manufacturer (expected 31-Dec 31 2021), there will be no ability to adjust your order’s size. Should your plans to attend Reunions 2022 change, you are able to request for home delivery for an added cost; please contact us should this need arise.
Given the long lead time and custom manufacture of our 25th Reunion Jackets, there is a limited period where we can offer you a refund, subject to the following deadlines:
- Until January 9, 2022: 100% of purchase price
- January 10 – January 30, 2022: 50% of purchase price
- January 31 – February 10, 2022: 25% of purchase price
After February 11, 2022 we are unable to process refunds (all sales final).
We are committed to providing a high quality, durable product that will give you many years of use, provided that you care for this garment like you would any other formal attire. Examples of best practices include (but are not limited to):
- Dry cleaning when required
- Storage away from direct sunlight or damp conditions
We are also unable to offer any tailoring or other assistance with modifications to the jacket.
Receipt of Refund(s)
If your refund request adheres to the policies herein prior to associated deadlines, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fourteen (14) business days.
If you’ve still not received your refund after 20 business days, please contact us. If you do not receive a refund within this time period, please re-check your bank account and/or credit card statement. It may take some time before the refunded funds post to your account.
As noted above, housing refunds may require more time (see On-Campus Beds section above).